Customers today want instantaneous responses, and live chat is a seamless method to provide them. The chat application may be set up in a few minutes for your website. It’s not simply a tool for answering consumer questions; it’s also an opportunity to demonstrate your devotion to clients in real-time.
It is where the Vishnu solution has a good solution. They have an experienced team of agents who can help clients through chat.
In addition, it integrates email support & live chat directly into Gmail, the business team will spend less time using new technologies or switching between platforms to complete tasks.
Users can choose to send the customer satisfaction (CSAT) survey after a live chat to collect client feedback. This information can be used to enhance the process/product/people.
The simplification of the user interface facilitates visitor feedback.
The chat mobile application of Vishnu solutions allows users to observe all chat discussions and respond to consumers when away from their laptops.
On their mobile devices, agents receive notifications for any new conversations, when an existing chat receives a new message, or when a manager assigns them a specific chat.
Tech support services at Vishnu solutions can serve as an IT helpdesk for resolving clients’ fundamental technical issues concerning various goods and services. This service is essential to the retention and satisfaction of your consumers, given the growing number of technology users globally.
Live chat outsourcing is a common approach that professional sales or customer care teams use to transfer their web site’s customer support questions in real-time to external suppliers.
These “instant message” inquiries typically originate from consumers who have issues or queries about the items and services featured on the website or require additional information. If implemented appropriately, live chat enhances conversions, strengthens company reputation, and delivers a high-quality customer experience.
About the company
VISHNU SOLUTIONS is an ISO 9001:2000-certified business process outsourcing company in Kolkata that adheres to ISO-specified quality management system requirements. The objective of Vishnu Solutions’ quality policy is to enhance the delivery of the outsourcing in Kolkata continually and consistently while satisfying customer objectives.