The Roadside Assistance program is available to KTM customers for two years from the date of purchase of a new road motorcycle from the importer’s range. In addition, support applies to motorcycles under 7 years of age that were purchased from authorized KTM dealerships and have undergone scheduled maintenance using original parts. Service departments will assist the owners of such bikes within the framework of the Roadside Assistance program within 12 months from the date of the MOT.
A biker can seek advice from KTM’s 24-hour unified hotline in case of a motorcycle breakdown or an accident. The help desk dispatcher will locate the nearest KTM service center and call emergency services to the scene. Specialists will deliver fuel to the biker or help start the motorcycle engine from an external power source. They will tow the motorcycle to an authorized KTM dealer and take the owner to accommodation or service center, if it necessary. It is free within the city. Services that are provided under the warranty program for new motorcycles under the Roadside Assistance project will be provided to the client at the nearest dealership.
AVTODOM became the exclusive distributor of KTM motorcycles in Russia at the end of 2020. The Roadside Assistance program has been available to KTM AVTODOM customers since April 2022. Customers can view on the KTM AVTODOM website the conditions for motorcycle transportation, delivery services, and a list of dealers and motorcycles participating in the program.
â€œThe number of motorcyclists on the roads of Russia is increasing every year, so it is especially important to support them. We have launched an important new customer program for the start of this year’s motorcycle season. Professionals will provide qualified assistance to motorcyclists in case of an unforeseen situation on the road. KTM AVTODOM will do its best to take care of our customers’ motorcyclesâ€, â€“ Dmitry Smolyakov, head of import department at KTM AVTODOM said.
KTM produces the highest quality off-road and road bikes in bright orange. The company is one of the market leaders in Russia, where it has been represented since 2007. Bikes are made in Austria and India now. AVTODOM became the exclusive distributor of KTM motorcycles in Russia at the end of 2020. AVTODOM attracts reliable partners who have successful experience in the motorcycle industry.